Payrate: $17.00 - $20.00/hr. Summary: We are seeking a detail-oriented and customer-focused team member to support financial institutions and government field offices using our asset verification systems. This role is essential to maintaining strong relationships, ensuring smooth operations, and driving continuous improvement across our programs. Responsibilities: Serve as a primary point of contact for financial institutions, field offices, and agencies participating in AVS programs. Deliver training to financial institution personnel on system usage and procedures. Respond to inquiries via phone and email, documenting all interactions and resolutions. Follow up with financial institutions to complete outstanding or overdue requests. Promote and assist with the transition to automated processing methods. Recruit new financial institutions to participate in AVS programs when needed. Process registrations and manage updates to institution and user accounts. Troubleshoot and report operational errors. Maintain and update procedural documentation and reports. Identify opportunities for process improvements and efficiency gains. Participate in team meetings and contribute to ongoing operational success. Meet contracted service level agreements, including FI Network Coverage and response times. Support additional departmental initiatives assigned. Required Skills and Experience: Education: College degree preferred; high school diploma required. Experience: 1+ year of relevant experience (less may be considered with strong communication skills). Typing Speed: Minimum 50 WPM. Technical Skills: Proficiency in Microsoft Excel, Word, and Outlook; comfortable with PCs and web-based applications. Data Entry: Strong 10-key skills (proficiency test may be administered). Communication: Excellent verbal and written communication skills; ability to multitask and manage competing priorities. Organization: Highly organized with strong attention to detail. Work Ethic: Reliable, self-motivated, and capable of working independently and collaboratively. Adaptability: Able to work under pressure and meet deadlines. Pay Transparency: The typical base pay for this role across the U.S. is: $17.00 - $20.00/hr. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience and the benefits package you select. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, 10 paid days off, 401(k) plan participation, commuter benefits and life and disability insurance. For information about our collection, use, and disclosure of applicant's personal information as well as applicants' rights over their personal information, please see our Privacy Policy ( Aditi Consulting LLC uses AI technology to engage candidates during the sourcing process. AI technology is used to gather data only and does not replace human-based decision making in employment decisions. By applying for this position, you agree to Aditi’s use of AI technology, including calls from an AI Voice Recruiter.
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