Job Description

Job Description

Job Description

We are looking for a skilled and proactive Customer Service Representative to join our team in Rockleigh, New Jersey. This is a contract position ideal for individuals who are passionate about delivering excellent customer support and maintaining efficient operations. The role requires a detail-oriented individual who can effectively manage administrative tasks, assist with customer inquiries, and collaborate with various departments.

Responsibilities:

• Perform accurate data entry tasks to update customer account records and process orders efficiently.

• Coordinate and distribute repair estimates to customers, ensuring timely communication and follow-ups.

• Respond to customer inquiries by directing them to the appropriate department or individual, maintaining a high level of professionalism.

• Monitor incoming communication, including faxes, and route them appropriately.

• Maintain adequate office supplies for the customer service team to support smooth operations.

• Address customer concerns with empathy and provide effective resolutions or escalate issues when necessary.

• Collaborate with team members to adapt to changing priorities and support department goals.

• Operate office equipment such as computers, printers, and copiers to complete daily tasks.

• Ensure all tasks are completed within established timelines while adhering to company policies

• High school diploma required; college degree preferred.
• At least 2 years of relevant experience in an administrative or customer service role.
• Proficiency in Microsoft Office Suite, including Outlook, Excel, PowerPoint, and Word.
• Familiarity with virtual meeting platforms such as Teams or Zoom is a plus.
• Strong verbal and written communication skills to interact effectively with customers and colleagues.
• Ability to manage challenging customer interactions calmly and professionally.
• Demonstrated ability to adapt to changing technologies, processes, and priorities.
• Exceptional organizational and prioritization skills to handle multiple tasks efficiently.

Job Tags

Contract work, Work at office,

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