Job Description

Job Description

Job Description

SUMMARY

Join a customer-first team where you’ll own the end-to-end experience for business and consumer inquiries. In this hybrid role, you’ll be the go-to resource for order status, product availability, shipment tracking, licensing questions, and general product support—coordinating across supply chain, finance, sales, quality, and regulatory to deliver fast, accurate answers.

What’s in it for you: competitive pay with performance bonus potential, flexible hybrid schedule, hands-on training and mentorship, strong 401(k) match, health & wellbeing programs, and a clear path to broaden skills across operations, commercial, and compliance.

RESPONSIBILITIES

• Serve as the primary point of contact via email, phone, and fax; establish positive rapport and handle each interaction with professionalism and urgency.

• Process and monitor customer purchase orders; issue order confirmations and proactively communicate status, backorders, and substitutions when applicable.

• Prepare and respond to documentation requests: shipment tracking, advance ship notices, packing slips, certificates of insurance, licenses, and proof-of-delivery.

• Set up and maintain new customer accounts within the enterprise system; ensure data integrity across accounts, pricing, and compliance documentation.

• Collect, validate, and update program data in internal databases and trackers to support reporting and audit readiness.

• Partner closely with supply chain, distribution, finance, sales/marketing, regulatory affairs, and quality to investigate and resolve customer issues end-to-end.

• Use approved FAQs and guidance to answer product questions; explain terminology and next steps clearly to both business contacts and consumers.

• Identify and route potential Adverse Events and Technical Complaints per established procedures; document thoroughly to support quality and regulatory review.

• Generate routine and ad-hoc reports for internal and external stakeholders.

• Adhere to privacy/security, SOPs, and work policies; continuously look for ways to improve speed, accuracy, and customer satisfaction.

QUALIFICATIONS

• Bachelor’s degree in business, communications, marketing, or related field and 1–3 years of customer service experience (or Associate’s degree with 3–5 years); experience in pharma/healthcare preferred.

• Proficient communicator across phone, email, and live/virtual settings; able to translate complex information into clear, concise, positive messages.

• Advanced skills in Microsoft Excel, Word, and PowerPoint; comfortable with formulas and data analysis for large datasets.

• Experience with enterprise systems (e.g., ERP) and contract/records platforms; ability to learn new tools quickly.

• Detail-oriented, organized, and accountable; able to juggle priorities and meet accelerated timelines in a fast-paced environment.

• Team-oriented with strong follow-through; takes ownership from inquiry to resolution.

• Bilingual (Spanish) a plus; coachable and growth-minded.

BENEFITS

• Competitive salary with performance-linked annual bonus.

• Hybrid work flexibility to support work-life balance.

• Structured onboarding plus ongoing coaching, mentoring, and formal training opportunities to expand your career.

• Comprehensive health and wellbeing programs.

• Generous 401(k) matching program and regular performance/merit reviews.

• Inclusive culture that values diverse perspectives and fosters belonging for all.

Company Description

With over thirty-five years of Recruiting, Staffing and HR Consulting experience providing nationwide service to many of the largest organizations in the country, Spectrum has achieved a level of experience and expertise that benefits our clients, candidates and contractors. Through an in depth analysis of our client’s organization, we develop an understanding of the skills and experience required for the successful candidate or contractor.

EXPERTISE:
Our Staffing Consultants are specialists in Human Resources, Scientific/Medical Device, Engineering, Insurance and Business Operations placement.

STAFFING OPTIONS:
Spectrum offers a number of staffing options including, Direct Hire, Contract, Temp, Retained Search, Recruiting Process Outsourcing (RPO) and Pay-Rolling (Payroll Transfer).

CANDIDATE COMMITMENT:
Spectrum is committed to working with the top candidates and contractors in the country and developing a working relationship with them to secure the career opportunities that will match their skills, experience and personal aspirations.

OPEN POSITIONS:
To apply online for our career opportunities go to our job board.

SPECIALTIES:
Areas of specialization include: Human Resources, Scientific/Medical Device, Engineering, Insurance and Business Operations placement.

Company Description

With over thirty-five years of Recruiting, Staffing and HR Consulting experience providing nationwide service to many of the largest organizations in the country, Spectrum has achieved a level of experience and expertise that benefits our clients, candidates and contractors. Through an in depth analysis of our client’s organization, we develop an understanding of the skills and experience required for the successful candidate or contractor. \r\n\r\nEXPERTISE: \r\nOur Staffing Consultants are specialists in Human Resources, Scientific/Medical Device, Engineering, Insurance and Business Operations placement. \r\n\r\nSTAFFING OPTIONS: \r\nSpectrum offers a number of staffing options including, Direct Hire, Contract, Temp, Retained Search, Recruiting Process Outsourcing (RPO) and Pay-Rolling (Payroll Transfer).\r\n \r\nCANDIDATE COMMITMENT: \r\nSpectrum is committed to working with the top candidates and contractors in the country and developing a working relationship with them to secure the career opportunities that will match their skills, experience and personal aspirations.\r\n\r\nOPEN POSITIONS:\r\nTo apply online for our career opportunities go to our job board. \r\nAreas of specialization include: Human Resources, Scientific/Medical Device, Engineering, Insurance and Business Operations placement.

Job Tags

Contract work, Temporary work, For contractors, Flexible hours,

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