Job Description

Job Description

Job Description

We are seeking a Customer Service Representative to join our team!

Position Type: Full-Time
Average Hours: 32-40 hours per week

Responsibilities:

• Handle customer inquiries and complaints
• Assess clients’ insurance needs and provide appropriate coverage options.
• Communicate effectively with clients to explain policy details and benefits.
• Stay current on industry trends, regulations, and product offerings through ongoing training and development.
• Maintain accurate records of client interactions and policy changes.
• Assist clients with benefits administration and claims processes as needed.
• Participate in team meetings, coaching sessions, and professional development programs.
• Maintain compliance with all state and federal insurance regulations.
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

​ Qualifications:

• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Knowledge of HIPAA regulations is a plus
• Comfortable using CRM systems, email, and virtual meeting platforms
• Self-motivated with the ability to work independently and as part of a team
• High level of professionalism and ethical standards in all dealings

Are You Ready To Join Our Team !!

Send your cv to : Wellshield@aol.com

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