Job Description

Job Description

Job Description

Salary: $22.00 - $27.00

Position Title: Digital Banking Representative

Position Reports To: VP, Bank Branch Operations & Digital Services

Location/Branch: Minneapolis Branch (on-site)

Luminate Bank is more than a bankwe're Banking Brighter by making financial success simple, accessible, and rewarding. Whether you're purchasing a home, growing your savings, or planning for long-term stability, we offer expert guidance and personalized solutions to illuminate your path. Our seamless digital banking, tailored lending options, and wealth-building strategies empower you to take control of your financial future. With competitive rates, clear insights, and a customer-first approach, we help you make informed decisions with confidence. No matter where you are in your journey, Luminate Bank is here to support you every step of the way.

Position Overview:

As a Digital Banking Representative, you will be at the intersection of personal banking and technology. This role supports customers in-branch and through digital platforms, ensuring a seamless and secure experience across all touchpoints. You will guide customers through digital onboarding, promote self-service tools, and help drive innovation in our digital services.

Responsibilities and Duties:

Digital Support & Engagement:

• Assist customers with digital banking platforms (online banking, mobile apps, digital portals)
• Support onboarding of new customers, especially business and high-value retail clients
• Educating customers on digital tools, security best practices, and features
• Respond to customer inquiries via online chat and digital channels

Operational Excellence:

• Monitor digital activity for fraud prevention and compliance with regulations
• Ensure consistency and usability across digital touchpoints
• Generate and analyze reports on digital engagement and platform usage

Branch Support:

• Provide in-person support for customers in the branch as needed
• Assist branch team members with overflow tasks and staffing coverage

Continuous Improvement:

• Stay up to date on digital banking trends and suggest improvements
• Collect and share customer feedback to enhance digital service delivery

Qualifications and Skills:

• 02 years of experience in retail banking, customer service, or related field
• Effective communication skills, both verbal and written
• High attention to detail and accuracy
• Proficient with Microsoft Office and basic digital tools
• Eagerness to learn and support evolving digital banking technologies

Education:

• High school degree or equivalent

Benefits:

• Competitive compensation reliant on ability and experience

• Excellent benefits package including health, pre tax HSA, FSA accounts and dental & vision

• Life and AD&D Insurance, as well as additional voluntary benefit possibilities

• 401K with robust company match

• Flexible PTO program

• Earned Sick & Safe Time (ESST)

• The opportunity to work for the Midwests fastest growing lender

We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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