Job Description
The Hotel General Manager is responsible for the overall operation and performance of the hotel. This role requires a strategic leader who will drive profitability, enhance guest satisfaction, and foster a positive work environment for all staff. The General Manager will ensure that the hotel operates efficiently and adheres to all brand standards and regulations. If you have a passion for hospitality, strong leadership skills, and a proven track record in management, we want to hear from you!
Key Responsibilities:
Leadership and Management:
Lead, motivate, and develop hotel staff to deliver exceptional guest experiences.
Conduct regular staff meetings and training sessions to ensure team alignment and skill development.
Foster a positive and inclusive work culture.
Operations Management:
Oversee daily hotel operations, ensuring adherence to policies and procedures.
Monitor and improve guest service standards, ensuring high levels of satisfaction.
Implement effective strategies for cost control and operational efficiency.
Financial Management:
Develop and manage the annual budget, including revenue forecasts and expense control.
Analyze financial reports to identify trends and areas for improvement.
Optimize revenue through pricing strategies, upselling, and promotional initiatives.
Guest Experience:
Ensure the hotel maintains high standards of cleanliness, maintenance, and overall guest experience.
Address guest complaints and feedback promptly and professionally.
Implement programs to enhance guest loyalty and satisfaction.
Sales and Marketing:
Collaborate with the sales and marketing team to develop effective promotional strategies.
Build and maintain relationships with key clients, travel agencies, and local businesses.
Monitor market trends and competitor activities to identify opportunities for growth.
Compliance and Safety:
Conduct regular inspections of the property to maintain safety and quality standards.
Implement emergency procedures and ensure staff are trained in safety protocols.
Qualifications:
Proven experience as a General Manager or in a similar leadership role within the hospitality industry.
Strong financial acumen with experience in budgeting and forecasting.
Excellent communication and interpersonal skills.
Ability to work flexible hours, including weekends and holidays, as needed.
Proficiency in hotel management software and Microsoft Office.
Skills and Competencies:
Strong leadership and team-building abilities.
Exceptional problem-solving and decision-making skills.
Customer-focused with a passion for service excellence.
Effective organizational and multitasking abilities.
When you join our team, you will be welcomed by some of these great benefits!
Health, Dental, Vision Insurance
401K (eligible after 1 year)
Employer Paid Life Insurance
Group Life Insurance & Accidental Death and Dismemberment (AD&D)
Accident Insurance
Critical Illness Insurance
Paid-Time Off
Paid Holidays
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