Job Description

Job Description

Job Description

Key Responsibilities:

1. Leadership: Provide strong leadership and direction to all hotel staff, fostering a positive and collaborative work environment.
2. Operational Management: Oversee all aspects of hotel operations, including front desk, housekeeping, maintenance, food and beverage, and guest services.
3. Guest Experience: Ensure the highest level of guest satisfaction by maintaining quality standards and implementing effective guest service initiatives.
4. Financial Management: Develop and manage the hotel's budget, monitor financial performance, and implement strategies to maximize revenue and profitability.
5. Sales and Marketing: Work closely with the sales and marketing team to develop and implement strategies to drive revenue growth and increase occupancy.
6. Human Resources: Recruit, train, and motivate staff, ensuring that they have the necessary skills and resources to deliver exceptional service.
7. Quality Assurance: Implement and maintain quality assurance programs to ensure compliance with brand standards and regulatory requirements.
8. Safety and Security: Maintain a safe and secure environment for guests and staff, implementing appropriate policies and procedures.
9. Community Relations: Build positive relationships with the local community and stakeholders, representing the hotel in a professional manner.

Qualifications:

1. Proven track record of success in managing a full-service hotel, including experience in operations, sales, and financial management
2. Strong leadership and communication skills, with the ability to motivate and inspire a diverse team
3. Excellent problem-solving and decision-making abilities, with a customer-centric mindset
4. Familiarity with hotel management software and systems
5. Knowledge of local market trends and competitive landscape
6. Certification in hotel management or related field (preferred)
7. Ability to speak, read, and write fluent English; other languages beneficial
8. Professional verbal and written communication skills
9. Ability to prioritize and organize work assignments
10. Must be able to evaluate and select among alternative courses of action quickly and accurately.
11. Must work well in stressful high-pressure situations.
12. Must maintain composure and objectivity under pressure.

Job Description:

As the Hotel General Manager, you will play a pivotal role in ensuring the seamless operation and exceptional guest experience of our 52-room hotel. Your responsibilities will encompass a wide range of duties, requiring strong leadership, strategic thinking, and a relentless commitment to excellence in hospitality.

Your primary focus will be on leadership, as you will be responsible for guiding and motivating our team to deliver outstanding service to our guests. You will set the tone for our hotel's culture, fostering an environment of collaboration, accountability, and continuous improvement. Through effective communication and mentorship, you will empower our staff to excel in their roles and uphold our high standards of hospitality. Operational management will also be a key aspect of your role. You will oversee all aspects of hotel operations, including front desk, housekeeping, maintenance, food and beverage, and guest services. You will work closely with department heads to ensure that day-to-day operations run smoothly and efficiently, addressing any issues or challenges that may arise in a timely and effective manner.

In addition to operational management, you will be responsible for driving revenue and profitability for the hotel. You will develop and manage the hotel's budget, identifying opportunities to increase revenue and reduce expenses while maintaining a high level of service quality. You will work closely with the sales and marketing team to develop and implement strategies to attract guests and maximize occupancy, leveraging your knowledge of the local market and competitive landscape.

Ensuring the highest level of guest satisfaction will be another key aspect of your role. You will lead by example, demonstrating a commitment to providing exceptional service to every guest who walks through our doors. You will implement and maintain quality assurance programs to ensure that our hotel meets and exceeds industry standards, continuously seeking feedback from guests and taking proactive measures to address any issues or concerns. As the face of our hotel, you will be responsible for building positive relationships with guests, staff, and the local community. You will represent the hotel in a professional manner, attending community events and networking with stakeholders to promote our brand and foster goodwill. You will also be responsible for maintaining a safe and secure environment for guests and staff, implementing policies and procedures to ensure compliance with safety and security regulations.

In summary, as the Hotel General Manager, you will be responsible for leading our team, managing our operations, driving revenue and profitability, ensuring guest satisfaction, and representing our brand in the community. This is a challenging and rewarding role that requires a combination of leadership, strategic thinking, and a passion for hospitality. If you are a dynamic and experienced hotel professional who thrives in a fast-paced environment, we invite you to join our team and help us deliver exceptional experiences to our guests.

Supplemental pay types: Bonus pay + Benefits

Education: High school or equivalent (Preferred)

OPEN TO DISCUSS ABOUT ACCOMODATION IF NEEDED

How to Apply: Please submit your resume and cover letter detailing your qualifications and relevant experience. Only qualified candidates will be contacted for further consideration.

We are an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates .

We take tremendous amount of pride in creating experiences that make our hotels celebrated destinations. We believe in the power of our people, investing in their growth and fostering strong partnerships within the communities we serve. We are committed to making our communities better through sustainable development projects and by simply focusing on being best in class in all aspects of our operation.

Company Description

We take tremendous amount of pride in creating experiences that make our hotels celebrated destinations. We believe in the power of our people, investing in their growth and fostering strong partnerships within the communities we serve. We are committed to making our communities better through sustainable development projects and by simply focusing on being best in class in all aspects of our operation.

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