Job Description

Location: 5x/week onsite downtown Pittsburgh, PA

Pay Rate: $35-45/hr

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Must Haves:

• 13+ years of content creation and maintenance in high-tech environments (preferably healthcare)
• Experience with platforms like Intercom, Confluence, MadCap Flare, Articulate, Xyleme, or Skilljar
• Ability to translate product updates (user stories, workflows, acceptance criteria) into clear documentation and learning assets
• Strong written and verbal communication skills with attention to detail and clarity
• Familiarity with product logic, basic API concepts, and contributing during the SDLC
• Analytical mindset using metrics (e.g., page views, CSAT, bot deflection) to guide improvements

Plusses:

• Bachelors degree in information systems, Computer Science, Technical Writing, Learning Design, or related field
• Certifications in Knowledge Management, eLearning, Content Strategy, AI literacy, or API integrations
• Experience creating microlearning assets (how-to articles, walkthroughs, tutorials)
• Ability to improve engagement through better search success, course completions, or support deflection
• Learning agility and comfort with simple automation in authoring workflows

Job Description:

Insight Global is looking for an Associate Instructional Design Specialist for one of our clients, youll manage the full content lifecycle across knowledge, learning, and interaction domains. Youll create and maintain multi-format user content that supports accurate, timely client interactions. This includes translating product changes into clear documentation, collaborating cross-functionally to validate and improve content, refining information architecture, and using analytics to drive self-service success. Youll contribute to scalable systems and promote a knowledge-first culture while adapting to shifting priorities across projects.

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