Job Description

Job Description

Job Description

At Ashland Credit Union (ACU), we look for people who are ready to Own Their Journey! Whether you are just beginning your career or looking to achieve more along your professional journey, ACU is a great place to get you on the path that best serves you and our members. If you have a passion to serve, a desire to work in a fast-paced environment and are willing to bring enthusiasm to work with you each day, then you may just find that ACU is the right fit for you.

Do you have a desire to reach higher and empower those around you? Then your journey brought you to the right place and we would like to meet you.

Life is a journey…Own it!

About Us:

Ashland Credit Union is a non-profit and member-owned credit union that has been providing exceptional service to members for over 80 years. Continued growth and adaptability are what has allowed ACU to always be a trustworthy answer for staff and members along whatever journey in life they are on. At Ashland Credit Union, we embolden our members to achieve their financial goals. Along life's journey, it is our mission that staff, members, and the community we serve can count on ACU for guidance as they strive to achieve more in life.

Position Summary:

Job Responsibilities:

• Assist ACU’s members with obtaining real estate secured loans by guiding them through the mortgage process, understanding their needs and offering appropriate solutions, and creating sustainable relationships through excellent member service experiences.
• Assist ACU’s business members with obtaining commercial real estate secured loans and other business loans by guiding them through the process, understanding their needs and offering appropriate solutions, and creating sustainable relationships through excellent member service experiences.
• Utilize active listening skills to understand member needs as they relate to the real estate and business lending process.
• Maintain an active and organized pipeline of pending loans by effectively managing the process.
• Create a great member experience and solidify ACU loyalty by effectively responding to member needs with both service and sales channels. This includes being proactive with members and offering solutions to members as they relate to their relationship with ACU.
• Manage risk scenarios by utilizing sound judgement, high ethics, and prudence built upon an extensive knowledge of ACU policies and procedures.
• Be a brand ambassador in all interactions with members, centers of influences, employees, ACU board members, and volunteers.
• Actively participate in all required compliance and behavioral skill training that equip one for excellent job performance
• Utilize available resources such as outbound calls, financial wellness conversations, targeted outreach campaigns and center of influence activities to capitalize on each member interaction.
• Use resources to effectively network with area realtors and entrepreneurs to build community partnerships.
• Other duties as requested by Senior Leadership or manager.

Education & Experience Requirements:

High school diploma or GED required; 2+ years of college preferred

Ashland Credit Union is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We are committed to diversity and inclusion in the workplace and do not discriminate on the basis of race, sex, age, handicap, religion, natural origin or any other basis of protected class or where prohibited by law.

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