Job Description

Job Description

Join BTG and make an impact!

We’re looking for an Instrument Technical Specialist to be the trusted technical resource at a key customer location. In this role, you’ll support installation, start-up, calibration, troubleshooting , and provide technical expertise for BTG products. You’ll build strong relationships with mill teams, including E/I supervisors, process engineers, and other key stakeholders, while collaborating closely with BTG’s service manager, service team, sales, and applications team.

What You’ll Do

• Partner with customers during installation and start-up to ensure success.
• Recommend improvements to enhance accuracy, reliability, and performance of BTG products.
• Monitor projects to ensure customer understanding and satisfaction.
• Identify opportunities for additional BTG solutions and share insights with sales.
• Report product issues to Engineering, R&D, QC, and Manufacturing; prepare Quality Improvement reports.
• Perform warranty repairs and courtesy visits when needed.
• Maintain equipment history and proactively schedule preventive maintenance.
• Promote upgrades to new technologies when appropriate.
• Ensure compliance with BTG policies and prioritize safety at all times.

What We’re Looking For

• A “people person” who thrives on customer engagement and clear communication.
• Strong analytical and troubleshooting skills.
• Ability to work independently and manage priorities effectively.
• Proficiency in MS Office and willingness to learn remote service tools.

Qualifications

• 2-year technical degree in electronics/instrumentation or equivalent experience.
• Proven track record in technical support within an industrial environment.

Why BTG?

At BTG, we live by our values: Innovative, Reliable, Fair, Sustainable, and Ambitious. Join a team that values collaboration, growth, and making a real difference in the industry.

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We appreciate your interest in BTG! Only candidates selected for an interview will be contacted.

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